Willow Panel Samples

What do I need to install wood slat panels?

There's two main installation methods we recommend (screws or adhesive), both of which are detailed in the comprehensive instruction manual that is included in each box of Willow Panels.

To install the panels using screws, we recommend using black 1 1/2" drywall screws, as they will blend in and be nearly invisible against the black felt backing of the panels. Beyond that, you don't need anything more than a drill!

All-surface construction adhesive can also be used for wall installations, but is not recommended for ceiling installations.

Can I cut the panels?

Yes, absolutely. The panels are easy to cut using a jigsaw or circular saw with a standard wood blade.

Can I hang a TV from the panels?

We don't recommend hanging a TV or shelving directly from the panels, instead simply cut out a gap for the TV mount and mount it to your wall as you regularly would. From there, you can install the panels around the mount before hanging your TV from the mount.

How do I wash the panels?

Each wood slat is prefinished, so they're protected against minor splashing and can be easily wiped. The best way to wash the slats is with a well-wrung cloth or duster. If you ever want to clean the felt between the slats, simply use a vacuum!

What happens if my order arrives damaged?

We're 100% committed to customer satisfaction - if your order arrives damaged, please send us an email at info@thecarpentryshopco.com  with images of the damages within 48 hours of delivery, and we will find a solution for you immediately.

We accept return requests within 14 days of delivery. You must notify us via email at info@thecarpentryshopco.com within 14 days of your order being delivered if you wish to return it. You must send us an email containing your order number and the tracking number for your returned order within 14 days of delivery to be eligible for a refund. You are responsible for the cost of return shipping.

Your order must be packaged and delivered securely, in its original packaging. You are responsible for all shipping and insurance charges involved in returning your purchase. If you choose not to insure your package, you will be responsible for loss or damage. Any damage that occurs during return transit may affect refund eligibility. We recommend selecting a trackable and insured shipping service to help protect your return shipment.

Samples are not eligible for returns or refunds, but their cost is refundable if you place an order containing at least one (1) Willow Panel, Paintable Panel, Fluted Wood Panel, Exterior Panel, or Room Divider.

Before your refund can be processed, we must receive your order at the address provided to you. In addition, your order must be in new, unused, and resalable condition to receive a full refund. It cannot have any holes, marks, defects, or any aftermarket alterations that would affect its retail value. If the product has been used or damaged, you will not be eligible for a refund. Your refund will be returned to the same credit card or PayPal account you used for your purchase.

Once your order has been received and inspected, if it is free from any damages or signs of use, your refund will be promptly initiated. You will receive a notification via email as soon as the refund has been initiated. From there, please allow 5-7 business days for the refund to be reflected in your bank account.