TCSC CUSTOMER CARE
A little clarity, before you begin.
Find the right information for shopping, deliveries, returns, and custom projects. For the full terms, use the policy links below.
How can we help?
Where can I find shipping information?
For the current shipping terms, visit our shipping policy. For a particular product, custom order, or freight delivery, contact us with the item or order number and delivery ZIP code.
Can I return or exchange an item?
Review the refund policy for eligibility, exclusions, fees, and instructions. Contact our team before arranging a return.
What should I do if an item arrives damaged?
Review the damage reporting and inspection instructions in our refund policy and contact info@thecarpentryshopco.com promptly with your order number and photos of the item and packaging.
How do I start a custom furniture or millwork project?
Share your location, approximate dimensions, photos or drawings, inspiration, and target timeline through our project enquiry form.
Can custom outdoor elements ship to my installer?
TCSC Outdoors can discuss custom fabrication and nationwide freight shipping with you and your installer. Delivery access, unloading, and installation arrangements are reviewed for the project. Explore TCSC Outdoors.
How do I arrange an appointment?
Appointments are arranged through our office. Visit the appointment page for contact details and information to send before we meet.
Where can I find privacy and website terms?
Read our privacy policy and terms of service for the full details.