Stahl Camping Axe and Sheath

To return your product, contact info@thecarpentryshopco.com for instructions and a return label. 

Deadline & Conditions:

• 14 Days: You must contact us for a return or exchange within 14 days of delivery.
• Condition: Items must be in like-new condition. We will not accept returns with stains, pet hair, signs of use, or if the item has already been installed.
• Proof of Purchase: A receipt or proof of purchase is required.

Non-Returnable Items:

• Special orders
• Items that are missing original packaging
• Gift cards

Fees & Deductions:

• 25% Restocking Fee: Applied to all non-defective returns (because we cannot resell them as new).
• 2.5% Credit Card Fee: If you paid by card, this processing fee is non-refundable (e.g., a $25 fee is deducted from a $1,000 refund).
• Shipping: Customers must pay for return shipping. Original delivery fees are non-refundable unless the item arrived damaged or defective.

Partial Refunds & Refusals:

• We reserve the right to refuse a return entirely if the item is damaged or misused.
• Partial refunds may be granted at our discretion for items that are missing parts or not in their original condition due to no error on our part.

Refund Notification & Processing:

• Status Email: Once we receive and inspect your item, we will email you to confirm receipt and let you know if your refund is approved or rejected.

• Payout: If approved, your refund will automatically be credited to your original payment method within a few days.

   

Sale Items:

• Only regular-priced items can be refunded. Sale items are final sale and cannot be refunded.

Late or Missing Refunds:

If you haven't received your approved refund yet, please follow these steps before contacting us:

1. Check your bank account one more time.
2. Contact your credit card company (it can take a few days for the refund to officially post).

3. Contact your bank to check on their internal processing times.

    

If you have completed these steps and still haven't received your refund, please email us at info@thecarpentryshopco.com.

Please be aware that the Firepits are susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.

Standard Shipping service charges are not refundable. We do not accept any returns or exchanges on custom orders.  All reduced price or sale items are final and no returns will be accepted.