Exterior Wood-Look Composite Slat Panel Samples

We accept return requests within 14 days of delivery. You must notify us via email at info@thecarpentryshopco.com within 14 days of your order being delivered if you wish to return it. You must send us an email containing your order number and the tracking number for your returned order within 14 days of delivery to be eligible for a refund. You are responsible for the cost of return shipping.

Your order must be packaged and delivered securely, in its original packaging. You are responsible for all shipping and insurance charges involved in returning your purchase. If you choose not to insure your package, you will be responsible for loss or damage. Any damage that occurs during return transit may affect refund eligibility. We recommend selecting a trackable and insured shipping service to help protect your return shipment.

Samples are not eligible for returns or refunds, but their cost is refundable if you place an order containing at least one (1) Willow Panel, Paintable Panel, Fluted Wood Panel, Exterior Panel, or Room Divider.

Before your refund can be processed, we must receive your order at the address provided to you. In addition, your order must be in new, unused, and resalable condition to receive a full refund. It cannot have any holes, marks, defects, or any aftermarket alterations that would affect its retail value. If the product has been used or damaged, you will not be eligible for a refund. Your refund will be returned to the same credit card or PayPal account you used for your purchase.

Once your order has been received and inspected, if it is free from any damages or signs of use, your refund will be promptly initiated. You will receive a notification via email as soon as the refund has been initiated. From there, please allow 5-7 business days for the refund to be reflected in your bank account.