BANCO VINTAGE GRANDE

We hope you’re pleased with everything you purchase from Moe's Home Collection. But we completely understand that things happen & in the unlikely event that your items arrive to you in less than perfect condition, please do not hesitate to follow our claims process by logging your Account Dashboard, then either select Claims and choose the relevant invoice, or select an Invoice under your Invoice History, then choose Report an Incident or Claim.

Our manufacturer's limited warranty covers all defects in materials & construction for one year from the product's invoice date.

It is essential for us to note that our limited warranties are non-transferable & are not extended to our As-Is or floor model items or to re-sell or second-hand items. Our warranties are only valid when products are used for their intended purposes. Defects or damages resulting from misuse, accidents, abnormal use, modifications, normal deterioration due to wear, tear & exposure, corrosion, or damage caused by rain, fire, or other acts of nature, or products used for but not listed as commercial-use items, will not be covered by our limited warranty.

How long do I have to submit a claim from when my products arrive?

You have 30 days to submit a claim. It is essential to document any damage on the Proof of Delivery when an order is received to assist in submitting claims, along with supporting pictures of the damage to the carton and the product itself—clear, close-up photos of the damaged area and the whole piece. Should you not note the damage on your Proof of Delivery, the claim may be denied.

ALL CLAIMS SHOULD BE SUBMITTED TO info@thecarpentryshopco.com

Freight & Carrier Damage
When receiving any delivery, please ensure the packaging is inspected at the time of delivery and make a note on the Proof-Of-Delivery document before signing the shipment (Please note that noting “subject to inspection” is not considered as noting the damage and your claims may be declined as a result, please ensure to specify the carton/packaging was damaged).

Concealed Damage
For any concealed damage, please ensure to take pictures of the carton packaging and the damaged product. Doing so will assist in properly reporting any damages and will ensure a smooth claims process. Note that concealed damages must be reported within thirty (30) business days from the date of delivery, otherwise the claim may be rejected.

All sales are final. Moe’s Home Collection does not accept returns or exchanges. Please inspect all items upon delivery and report any damage or defects. For assistance with warranty claims or damaged goods, please submit a claim through your account dashboard.